What is BPO? Full Form, Qualification and Scope of BPO

What is BPO?

BPO Full Form Business Process Outsourcing (or BPO), is a contract with an independent third party that provides services. This method allows companies to do their non-core tasks efficiently and cost effectively. This method is primarily used for accounting, data entry, and human resources.

BPO Full Form

Other functions are also performed by this service, such as customer care and technical assistance. This discussion reveals that there are two types BPO services: front and back office outsourcing.

This allows the businessman to concentrate their attention on other important tasks and delegate the less important to the third party on a contract that ensures they work efficiently.

There are generally two types of BPO. A businessman may hire a third party to do their non-core tasks.

1. Back Office Outsourcing

The Back Office Outsourcing program allows internal business functions to be handed over to a third party. These types of tasks require special technical skills. These main functions include Finance and Accounting, Human Resources, and IT solutions.

2. Front Office Outsourcing

This involves functions that are directly related to customers. Third party employees must have excellent communication skills, and not need to have any technical skills, in order to provide this service. This outsourcing type is also known as a call center. This service has three main functions: Customer support, technical support, and sales.

Skills and qualifications required for BPO jobs

Most people believe that it is simple to find work in a BPO. It is not easy to find a job at a BPO. You will need specific skills.

Qualifications for BPO

Candidate must graduate in order to be eligible for Bach office.

The minimum qualification required to work in the Front office is 10+2 or an intermediate in any stream.

Computer knowledge is essential to obtain a job in BPO. This includes internet browsing, the ability to send and receive email, and a command of M.S. Office.

BPO jobs require the following skills:

Candidates must have excellent communication skills, both written and spoken.

Flexibility is important in any work environment, dayshift or not.

BPO is important

This service is beneficial for both the BPO and the company. We have listed the benefits of BPO in the following:

The company can save a lot of time by using BPO to help them focus on their core areas.

This service allows the company to decrease its expenses and invest more in other areas.

This service allows the company to focus on its productivity.

The company can save time and money on recruitment and training.

The BPO provides 24*7 support to customers and helps them build healthy relationships.

India’s BPO Sector

Many multinational corporations outsource Indian services as a result of the globalization and economic growth. Outsourcing accounts for the largest share of BPO in India.

Many foreign companies find the BPO in India very affordable because the rupee’s value is so low in comparison to the dollar.

Many fresh candidates were able to get jobs in India because of the high volume of BPO.

India has approximately 5 million BPO workers.

Salary for BPO Candidate

Different posts have different salaries. Below are the salaries for some of the most important positions:

Customer Care Executive: Rs10k to Rs400k per annum

Quality Assurance Specialist (QA): Rs200k — Rs1m per Year (approximate).

Customer Service Team Leader: Rs100k-Rs350k per annum (approximate).

Operation Team Leader: Rs150k-Rs850k per annum (approximate).

Assistant Human Resources Manager (HR): Rs250k to Rs950k per annum (approximate).

Team Lead, Operations: Rs211k to Rs660k per annum (approximate).

Senior Technical Recruiter: Rs229k to Rs602k per annum (approximate).